It is always best practice to reach out to your property manager before contacting the Corporate office.
Contact your Property Manager for questions or concerns about your apartment or the complex and when to discuss issues with your current rent payment.
- Full Name
- Unit Number
- Best Telephone Number
- Nature of Issue
Under the Properties page of our website
Your Property Managers phone number will be listed.
It is best practice to always create a work order for Emergency Calls.
Please use your better judgment in any scenario.
Dial 911 Immediately.
Once emergency dispatchers have advised you and it is safe. Please contact your Property Manager.
Check your system first. Depending on what type of heating system rule out: Breaker Box, Payments to utility providers and settings. Extreme Cold Weather conditions in Winter when the heating system malfunctions – create a work order and contact your Property Manager.
Prior to calling – Review Breaker Panel. If a breaker switched to “Off” Switch breaker on. Do not overload outlets. Check with your utility provided for electric outages and/or past due bills. Light Bulbs are your responsibility.
Flooding of your Unit:
Verify source of Leak – Turn of shut off valves immediately. Contain leak quickly if possible. Contact Property Manager/Maintenance Immediately should there be risk of damage to possessions and/or the property and the leak is uncontainable. If necessary, contact other residents who may be affected by the leak.
After you have made every attempt to plunge and clean out drains to your best effort call for Total Stoppage of the Plumbing Drain System. If your plumbing drain system ceases to work none of your sinks, tubs or toilets will function properly. Shutoff all valves to avoid flooding the unit or damage. Do not use any facilities.
Example: The stoppage of one toilet or drain when other bathrooms/sinks are functional is not an emergency.
Fill out work order with as much details – Images, Name of Brands, Model/Serial Numbers and details so we may come prepared. In these situations, we only require a work order.
Indicate if Maintenance has permission to enter with our key if you are not home or provide 3 dates and times during normal business hours that you would prefer and with our best effort to coordinate with you.
In all of these scenarios please use your better judgement.
Work Orders Request:
No Hot Water:
Create a work order for maintenance.
Clogged or Backed Up Toilet:
Create a work order. This may be considered an emergency ONLY if there is only one toilet in the unit and you have made every effort, including plunging to clear the stoppage yourself. In any case, turn off the valve behind the toilet, shut the lid and clean up any mess – due to health issues the surrounding areas need to be cleaned.
Noise Complaints or Security Issues:
Please contact your local police department or Dial 911. If the problem is not serious enough to involve the police, you still wish to make us aware of the issue, so we may address the situation. Tenants can call or email your Property Manager.
Failure of the AC system is NOT an emergency. Please report the problem through the tenant portal.
Assigned Parking Space Disputes:
We understand this may be frustrating when someone is parked in your assigned space, please find a visitor spot or park on the street. We ask you not park in another assigned spot. Please make note of the make, model, and plate number. Email the vehicle information or call property manager. You may put a note on the vehicle stating there is assigned parking and they must follow the rules.
This is not an after-hours emergency. Please contact a locksmith. The locks MAY NOT BE CHANGED unless necessary – and it is the Resident’s responsibility to ensure that any new keys are given to the Property Manager. If this happens during regular business hours, please call or email your property manager.
When you signed your lease, you were sent log in instructions to activate your account. Please use this email to Set-up/Log-In to your tenant portal E-Check is Free however Credit will charge a fee.
For assistance email or call your property manager.
https://www.rentwithdiamond.com/tenant/tenant-portal/ Should you not have access to this please email and/or call your property manager to request work.
Submit in by mail to:
300 N CORPORATE DR, SUITE 280
BROOKFIELD, WI 53045